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Frequently asked questions
General
Sessions
As soon as you are certain you can no longer make a session, please contact us to let us know.
With 72 hours notice, our team can provide a full refund for the session. After this point, refunds are not offered as the team will have began preparing the session and the slot will have been closed for others.
If a client does not attend the first 15 minutes of a session, tutors will consider the session cancelled.
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